Terms & Conditions
All bookings are taken by telephone, email, text or online; bookings are not confirmed until the customer receives voice, email or text confirmation. Bookings requiring a deposit are not confirmed until the deposit transaction is complete.
All bookings should be booked at least 48 hours prior to the journey if possible, in the event of a cancellation, notice should be given at least 48 hours prior to the booking, in the event of a booking being cancelled within this time period then the customer is subject to a cancellation fee of 50% of the amount quoted for the booking.
The customer is subject to a cancellation fee of £10.00 if the booking has been taken within a 24 hour period of the journey being due and then cancelled.
In the event of a customer NO SHOW at the pre-booked pickup point, if no communication can be made the driver will wait no more than 15 minutes before cancelling the journey, the customer will then be subject to a cancellation charge of the full fare, monies paid prior to the journey will be deducted from the fare owed, If part or full payment is due an invoice will be sent to the customer, should this action be ignored then your details will be passed to the relevant authorities. For Airport bookings If Information is incorrect due to the incorrect info being provided then the full amount for the booking is non returnable and any further bookings to correct the transfer will be charged at full rate. It is the customers responsibility to check confirmations to be sure they are correct.
Payments on return journeys are to be paid on the outbound journey.
All invoiced bookings completed should be paid within the time scale stated on the invoice either by BACS payment or by debit or credit card, payment details will be submitted on the Invoice.
Sterling Executive Travel will comply with all Sub-Contractors terms and conditions when undertaking Sub-Contracted work.
Sub-Contractors will comply to Sterling Executive Travel terms and conditions when undertaking Sub-Contracted work.
All Connections for airport transfers & business travel are tracked and therefore Sterling Executive Travel will be at the pickup point no later than 45 minutes after the connection has ARRIVED at the terminal/station/port/e.t.c, all connections are tracked using official websites and apps, Sterling Executive Travel cannot be held responsible for this information displaying incorrect data. On occasion these pick up times can be affected through late, early or altered arrival or departure times, weather, breakdowns, RTA’s, heavy traffic or personal injury. In the event of any of these circumstances causing a delay to any bookings then the customer will be advised and informed by phone call or text by Sterling Executive Travel.
All airport and domestic booking information is the customers responsibility to relay correctly on booking, if you have a return journey that lands in the early hours then it is essential to double check the LANDING DATE, a copy of return details should be emailed or photographed and sent to Sterling Executive Travel if possible for our records. Sterling Executive Travel will not be held responsible for errors in this manner, if an error has been made then the customer will be subject to a full price single journey charge on their return transfer.
In the event of bookings not being covered by Sterling Executive Travel, then alternative transport will be arranged and Sub-Contracted out to similar trusted companies who will be fully licensed and will give the same level of service as Sterling Executive Travel.
The vehicles will accommodate the driver and the amount of customers that the vehicle is licensed to carry, if the customer has excess luggage please inform us on booking.
Soilage of the vehicle in any manner is subject to a charge starting @ £50.00.
Waiting time is charged at minimum rate of £5.00 per 15 minutes in any 1 hour period.
Eating and drinking of soft drinks or alcohol is not allowed in the vehicle at any time.
Child seats or booster seats are available on request although the driver is not held responsible for the use of these items in the vehicle, licensing laws state that licensed private hire vehicles are exempt from using child seats and booster seats but should the customer request one then it will be the customers responsibility to use the chair in the correct way, you MUST check your child is seated safely and that the seat is in place correctly before the journey starts, this is NOT the responsibility of the driver.
Airport Transfers Business Travel Chauffeur Style Service